SOLID STRENGTH EQUIPMENT'S RETURN POLICY

For change of mind returns--

You may return or exchange an item/order within 30 days of delivery under the following conditions.

• The item is unused and in new condition.
• The item is still in all the original packaging.

Customers are responsible for any costs to return the item(s) to our warehouse in Birkdale, Auckland. An exchanged item larger than a courier bag size will be subject to a return shipping cost.

• Items that are used, damaged, or incomplete may be denied a refund or exchange.
• Items not in their original packaging (including plastic covers inside boxes) may be denied a refund or exchange.
• Items sent back for return will be refunded less the 2.7% credit card fee (if applicable).

Faulty/damaged or missing equipment--

For faulty/damaged or missing equipment, please contact us immediately by calling 021-784-988 or email sales@solidstrengthequipment.co.nz.

Return Exceptions

All Final Sale items, ex-competition equipment purchases, and gift cards/vouchers are final sale and cannot be returned.
Other Returns information

Please allow up to 3-5 business days for your return or exchange to be processed.

If we are refunding your purchase the amount will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase are not refundable as part of your return or exchange.

To return larger items/deliveries made on a pallet (via TIL/Move or Mainfreight) or defective items please contact us on 021 784 988 or email sales@solidstrengthequipment.co.nz.

Our address for returns/exchanges is:

Solid Strength Equipment

300 Beach Haven Road (Shed 4)
Birkdale
Auckland 0626

 

SOLID STRENGTH EQUIPMENT'S CANCELLATION POLICY

You may cancel an order at any time prior to us shipping your order out/you receiving a shipping notification or email. Once your order has been picked up by our courier or freight company it cannot be cancelled.

To cancel an order please contact us on 021 784 988 or email sales@solidstrengthequipment.co.nz.

If you are unable to cancel an order because it has already been shipped you may return it following the steps listed above in our Return Policy.