Frequently Asked Questions

Which bumper plates fit which barbells?
All of the bumper plates we sell fit all of the barbells we sell.

Which collars fit which barbells?
All of the collars we sell fit all of the barbells we sell.

Are your barbells, plates, and collars all Olympic standard size?
Yes, all of our barbells, plates, and collars are Olympic standard size — 50mm (2-inch) — the same as what you’ll find in commercial gyms.

Can I get a shipping quote for my order?
Yes. To get a quote, add the items you want to your cart. Progress to the shipping option, and the website will automatically generate shipping costs for you. Following this process doesn’t lock you into purchasing; you can always exit the page back into your cart or our website.

Will I be charged a rural shipping fee or extra rural shipping costs?
The short answer — it depends!

There's a huge variance in shipping rates across the country because we're in a large area with a relatively small population. On top of that, our products range hugely in size and weight. Freight and courier companies in New Zealand charge high and inconsistent rates for rural deliveries which makes calculating shipping very difficult.

When you place an order, you'll see a notice advising that "rural addresses may incur additional charges". If your order falls into this we will get in touch with you as soon as possible after you've placed your order and advise what the additional fees are. In most cases you'll be able to pick up from your closest depot without an extra fee.

In all cases, if you cannot or prefer not to pay the extra shipping fees or to pick up from your closest depot we will offer you a full refund.

How long does shipping take?
Orders placed Monday to Friday by midday or earlier are usually shipped the same or next day from our Birkdale, Auckland warehouse. Orders placed Friday afternoon through Sunday are usually shipped the following business day.

If your order is being sent via courier, it should take 1 to 3 business days to reach you depending on where in New Zealand you’re located.

If your order is being sent via freight (any single item weighing more than 25kg), it should take 1 to 5 business days to reach you depending on where you are.

Does Solid Strength Equipment ship outside of New Zealand?
We do not currently ship outside of the country for retail orders.

If you own a gym, fitness studio, or personal training business and would like to purchase our equipment, please get in touch! We’ve supplied gyms in Samoa, Rarotonga and Tonga and are more than happy to help.

Can I pick up my order?
Absolutely! We’re located in Birkdale, Auckland. When you’re checking out, type in your address and then choose the shipping or pick-up option that you want. Once you’ve placed your order, get in touch with us at or on 021 971 237 to arrange a time.

I’ve ordered a pre-order item. How will I know when it’s ready for pick-up or when it’s being sent?
Once your items have arrived at our warehouse, we’ll change your order status to ‘Preparing to Dispatch/Awaiting Pick & Pack’ or to ‘Awaiting Pick-up’. You’ll automatically receive an email when this happens, so please use an email you regularly check when creating your SSE account.

What’s your return policy?
If you’ve changed your mind and no longer want or need an item, you can receive a refund for the total amount minus credit card fees — as long as your order hasn’t been shipped or picked up yet.

If you’ve already received your order and would like to return it, it must be unused and in the original packaging. Get in touch to let us know you want to return your purchase; the purchaser is responsible for the costs of returning the item(s).

Can I request an item you don’t currently sell?
Yes! We’re always looking for ways to expand our product range. If you’re looking for a product that we don’t sell yet, please use the contact page or Livechat function to ask us about it.

How can I ensure that I’m buying high-quality products?
We got our start in the fitness equipment import industry in 2009 with our CrossFit gym (CrossFit Birkenhead), which is still going strong on the North Shore! As gym owners ourselves, we understand the importance of quality. Every product we sell has been tried and tested in this commercial setting and is used by our members everyday.

Where are you located?
We operate out of a warehouse in Birkdale, Auckland. Our showroom (appointment only) is located inside of CrossFit Birkenhead in Birkenhead, Auckland.

I own a gym or other fitness-related business. Can I sign up for a wholesale account?
Absolutely! All we need is some basic information about your business. Use this form to let us know you’re interested, and we’ll be in touch.

Have a question that isn’t answered here? Use the contact form here to get in touch.