SOLID STRENGTH EQUIPMENT LTD GENERAL WARRANTY INFORMATION
Solid Strength Equipment Ltd. aims to provide consumers with the highest-quality equipment possible. All equipment purchased from us should be inspected periodically by the user for damage and normal wear and tear, and tested for stability.
Warranties on products not manufactured by Solid Strength Equipment Ltd. will be observed in accordance with the manufacturer's warranty.
If a product under warranty needs to be sent back to our warehouse, the purchasing party is responsible for round-trip shipping to and from the Solid Strength Equipment warehouse for all warranty claims. However, we address each situation on a case-by-case basis.
Limited Lifetime Warranty
Solid Strength Equipment will warranty this product from defects in material, functionality and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable. Warranty does not apply to equipment that needs maintenance.
Specific period
Solid Strength Equipment will warranty this product from defects in material, functionality and workmanship for a period of 2 years from the date of purchase of the product, unless otherwise stated in specific product warranties. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable. Warranty does not apply to equipment that needs maintenance.
Construction warranty
Solid Strength Equipment will warranty this product for construction only.
Other Warranty information
All warranties for non Solid Strength Equipment manufactured products will be observed in accordance with the manufacturer's warranty. This includes all Assault Fitness, Inov-8, Compex, and Zhangkong products.
Assault Fitness products
https://www.assaultfitness.com/pages/warranty
INOV-8
https://inov-8.co.nz/pages/guarantees-faqs-returns
Compex
https://www.compex.com/au/support/faq
Zhangkong
See barbell warranty information.
For all warranties
The warranty policy covers manufacturing defects only. This does not extend to faults due to negligence, incorrect usage or faulty maintenance, storage, or handling by the user/consumer. In these cases the warranty may be voided.
The warranty policy does not extend to normal wear and tear.
All warranties are void if the products are being used outside of the scope of the product of product description.
Warranties apply to the original consumer/purchaser. Warranties are not transferable.
All Solid Strength Equipment or third party product issues will be reviewed on a case-by-case basis.
If a product under warranty needs to be sent back to our warehouse, the purchasing party is responsible for round-trip shipping to and from the Solid Strength Equipment warehouse for all warranty claims. However, we address each situation on a case-by-case basis.
Warranty claim processing:
To obtain warranty service, you must contact the original place of purchase. Warranty claims must be accompanied by proof of purchase.
Solid Strength Equipment may, at its option, repair or replace any defective Product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will at the time of service become the property of Solid Strength Equipment.
Solid Strength Equipment reserves the right to change manufacturers of any parts to cover any existing warranty. Any parts determined to be defective must be returned to Solid Strength Equipment to obtain warranty service. You must prepay any shipping charges, export taxes, customs duties, and taxes, or any other charges associated with transportation of the parts or Product. In addition, you are responsible for ensuring any parts or Product shipped or returned. You assume the risk of loss during shipment.
Solutions to any claim made:
Wherever possible we will endeavour to repair any fault to a factory issue standard and return it to you at no charge.
Where repair is not possible or practical we will replace the product with the same or similar product.
If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of Solid Strength Equipment’s products of the same value as your original purchase price.
Where none of the above solutions are possible or practical then you have the option of receiving a full refund or store credit.
Specific Product Warranties
Upholstery and grips warranty information
90 day warranty
Wood items warranty information
1 year warranty
Wheels warranty information
90 day warranty
Medicine balls warranty information
2 year warranty
Electronic device warranty information
1 year warranty
Textured Slam/Dead balls warranty information
90 day warranty
Kettlebell warranty information
Limited lifetime warranty
Sewn items warranty information
2 year warranty
Bronze bushings warranty information
5 year warranty
Structural welds
10 year warranty
Frames
10 year warranty
Bands/Latex warranty information
90 day warranty
Climbing ropes
90 day warranty
Olympic Bumper Plates (colour/black)
5kg variant plates are warrantied for 90 days. 5kg plates are designed as supplementary plates only and are not designed to be dropped.
10kg-25kg variant plates (colour/black) are warrantied for 2 years.
Barbell warranty information
Limited lifetime warranty
Solid Strength Equipment will warranty this product from defects in material, functionality and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable. Warranty does not apply to barbells that need maintenance.*
Includes:
15kg and 20kg Hybrid Barbells
15kg and 20kg Needle-Bearing Barbells
15kg and 20kg Zhangkong Barbells
1-year Warranty
Solid Strength Equipment will warranty this product for a period of 1 years from the date of purchase. *See general and all warranty information for specifics.
Includes:
15kg and 20kg Intro Barbells
3-year Warranty
Solid Strength Equipment will warranty this product for a period of 3 years from the date of purchase. *See general and all warranty information for specifics.
Includes:
20kg Powerlifting Barbells
20kg Axle Barbells
Hex Barbells
Multi-Grip Barbells
Cambered Safety Squat Bar
Construction Warranty
Solid Strength Equipment will warranty this product for construction only.
Includes:
5kg Aluminum Technique Bars
*Barbell warranty does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage).
Rubber flooring
2 year warranty
The warranty is valid only if the rubber flooring is installed according to our installation guidelines or by a professional installer recommended or approved by us. We do not cover any installation costs incurred.
The warranty is null and void for any flooring mats which have been glued to the ground. This does not apply for flooring which has been glued only on the edges for use with turf, in doorways and entrances, and along where flooring types change.
The warranty is valid if the rubber flooring is properly cleaned and maintained. Only neutral pH cleaners specifically recommended for rubber flooring should be used. Solvents, harsh detergents, or oil-based cleaners can cause damage and will void the warranty. Excessive mopping has the potential to shorten the lifespan of your flooring. Spot-mopping should be done between weekly floor cleans.
The warranty does not cover damage resulting from excessive wear, accidents, misuse, improper handling, neglect, intentional damage, acts of nature, or any other circumstances beyond our control.
Upon verification of a valid warranty claim, we will, at our discretion, either repair or replace the defective flooring. If the original product is no longer available, we will provide a comparable replacement. Any costs associated with shipping the replacement product or any additional installation expenses are not covered under warranty.
Limitation of Liability: Our liability under this warranty is limited solely to the repair or replacement of the rubber flooring, as determined by us. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our product.
Solid Strength cardio equipment range warranty
Cardio machine equipment warranty includes general and all warranty information as found on this warranty information page. Solid Strength Equipment warrants to the original purchaser of this product that the frame of the product shall be free from defect in materials and workmanship for a period of five years from the date of purchase. All other parts and components of the product shall be free from defects in material and workmanship for a period of two years from the date of purchase when the product is used as recommended by Solid Strength Equipment under normal uses and conditions. During the warranty period Solid Strength Equipment will at no additional charge to you, repair or replace (at Solid Strength Equipment option) the frame or any part of the product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Any and all labor cost is the responsibility of the original purchaser or owner. If a product requires shipment, delivery or transport it is the purchaser's sole responsibility and to pay for any fees associated with servicing of said product. Any evidence of alteration, erasing or forgery of proof-of-purchase documents voids this Limited Warranty. This Limited Warranty applies only to products purchased from Solid Strength Equipment and is non-transferable.
Solid Strength cardio equipment range warranty does not include:
This Limited Warranty applies only for products sold in New Zealand under the Solid Strength Equipment brand name. This warranty does not cover normal wear and tear on items such as, but not limited to, transportation wheels, foot pedals, rubber grips, plastic end caps, scratched parts, broken covers, cosmetic damage, and excludes paint, powder coat, & finish. Wear items pertain to components that might need to be replaced due to wear and tear resulting from normal usage. This warranty is void if the product is improperly stored, assembled, altered and/or modified in any way, misused, abused, is subject to accident, is improperly maintained, and this warranty does not cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance. Damage due to improper assembly is not covered by the warranty. Common assembly errors can include damaged wire harnesses, stripped screws and nuts, crank arms or damaged threads. If the serial number has been removed, altered or defaced, the warranty for the affected unit is voided. This Limited Warranty does extent to any Product that is damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) use with the Product of any part not manufactured or sold by Solid Strength Equipment; (c) by modification of the Product; (d) by normal wear and tear; (e) operation using incorrect power supplies; or (f) as a result of service by anyone other than Solid Strength Equipment, or an authorized Solid Strength Equipment service provider. This Limited Warranty is void if the Product serial number has been defaced or removed. Should any Product be submitted for warranty service be found ineligible, an estimate of repair cost will be furnished.
Inspection
For all warranty claims, we may request an inspection of the equipment to assess the nature and extent of the issue. You will be responsible for the cost of shipping the sample for inspection.
Resolution
Upon verification of a valid warranty claim, we will, at our discretion, either repair or replace the defective item(s). If the original product is no longer available, we will provide a comparable replacement. Any costs associated with shipping the replacement product or any additional installation expenses are not covered under warranty.
Limitation of Liability
Our liability under any warranty listed here is limited solely to the repair or replacement of the equipment/items in question, as determined by us. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our product.